Technical Support

 
 

User troubleshooting suggestions

ICRSS PRO Phone App Setup & Notification Procedures

Q: My mobile phone was replaced & my ‘ICRSS Pro’ app is gone. How do I get it back/reinstalled ?
A: Go to your Apple/Android store. Search for ICRSS PRO and download & login again. You should NOT need to purchase the application again. Then follow the steps in this HOW TO "SETUP" VIDEO

Q: I’m not getting notifications on my mobile phone. Why?
Q: My phone updated, why aren’t I getting notifications?
Q: Why did my notifications suddenly STOP?
A: Whether it be a system update, an internet provider fire wall change, or a power outage; simply “Presubscribing” should fix this problem. Follow the steps in this HOW TO "RESUBSCRIBE" VIDEO .

Apple OS or Android OS

Q: Why does my ICRSSPRO App look different, and/or I’m not getting notifications ?
A: ICR sent out an update with system improvements and now looks & functions the same whether on iPhone or Android device. Since this update, some End Users (EU) will need to reconnect/resubscribe. Please download and follow these step by step instructions (with pictures). If still unsuccessful please don’t hesitate to call.
Q: My phone went through an update, now I’m not getting notifications. Why?
A: Apple Software Engineers pushed out a phone update. This update impacted the functions of the ICR application and receiving alerts. Download and follow theses step by step instructions (with pictures) to reconnect/resubscribe. f still unsuccessful please don’t hesitate to call.

Resubscribing to Push Notifications (since App update) - For both Apple & Android

Reviewing & Backing up Footage

Q: I was broken into/vandalized. Police need the footage. How do I get this for them?
A: Here’s a video tutorial & downloadable instructions

Adding New Devices to App or new phone setup

Setup ICRSSPRO (for Android or Apple)

Q: How do I setup the ICR App?
A: Walk thru on setting up devices to app: Adding a Device & P2P

Q: How can I access my camera view when I am alerted?
Q: Why can’t I see my camera’s view anymore?
A: Push Service Notifications setting up or Re-subscribing: Push Notification

Adding a device via Auto Enrollment & Manual SmartICRSS

P2P Setup

Q: How can my phone switch on it’s own when I am “Home” or “Away”?
Q: How can I change port forwarding, and use P2P for auto connecting to DVR?
Q: Why am I not getting ANY notifications while ‘Home’ or ‘Away’ when perimeter is breached ?
A: P2P Phone App Setup

DDNS

Registering ICR DDNS - DDNS Setup

Manuals and Quick Start Guides

Manual & Quick Start for NEWER DVR’s (2018+)
General Quick Start for Newer Series Menus: AVR Quick Start 2018
Slimline Unit (Up to 2HDD) : DVR AVR Slimline 2018
Full Size Units (Up to 8HDD) & Fuller Users Manual (Newer Series) : HDAVS DVR User’s Manual V1.0.0 20180612

Manual & Quick Start for OLDER DVR’s
DVR Quick Start Guide V6.0.3 2015
DVR User’s Manual V6.0.3 2015
Manual DVR EDGE 2016